Privacy Policy
Learn how we collect, use, and protect your personal information
Table of Contents
1. Introduction
VisaIQ ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered visa assistance services.
This Privacy Policy applies to our website located at visaiq.app and our related services. By using our Service, you consent to the data practices described in this policy.
If you do not agree with the terms of this Privacy Policy, please do not access or use our Service.
2. Information We Collect
We collect information about you in several ways when you use our Service:
Personal Information You Provide
- Contact information (name, email address, phone number)
- Account credentials (username, password)
- Profile information (nationality, travel history, education)
- Immigration-related information (visa applications, travel plans)
- Payment information (processed securely through third-party providers)
- Communications with our support team
Information Collected Automatically
- Device information (IP address, browser type, operating system)
- Usage data (pages visited, time spent, features used)
- Cookies and similar tracking technologies
- Location data (if you enable location services)
- Chat logs and interactions with our AI assistant
Information from Third Parties
- Social media platforms (if you choose to connect accounts)
- Government databases (for visa requirement verification)
- Analytics and advertising partners
3. How We Use Your Information
We use the information we collect for various purposes, including:
Service Provision
- Providing personalized visa guidance and recommendations
- Processing your requests and transactions
- Maintaining and improving our AI assistant
- Sending service-related communications
Communication
- Responding to your inquiries and support requests
- Sending updates about visa policy changes
- Providing marketing communications (with your consent)
- Notifying you of important service changes
Improvement and Analytics
- Analyzing usage patterns to improve our services
- Training and improving our AI models
- Conducting research and development
- Generating anonymized statistics and insights
Legal and Security
- Complying with legal obligations
- Protecting against fraud and abuse
- Enforcing our terms of service
- Ensuring the security of our platform
4. Information Sharing and Disclosure
We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following circumstances:
Service Providers
We may share information with trusted third-party service providers who assist us in:
- Cloud hosting and data storage
- Payment processing
- Email and communication services
- Analytics and performance monitoring
- Customer support tools
Legal Requirements
We may disclose your information when required by law or to:
- Comply with legal processes or government requests
- Protect our rights, property, or safety
- Protect the rights, property, or safety of our users
- Investigate potential violations of our terms
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction. We will notify you of any such change in ownership or control.
Aggregated Data
We may share aggregated, anonymized data that cannot be used to identify you for research, marketing, or other business purposes.
5. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
Security Measures
- Encryption of data in transit and at rest
- Regular security assessments and audits
- Access controls and authentication systems
- Employee training on data protection
- Incident response and breach notification procedures
Important Notice:
While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.
6. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
Retention Periods
- Account Information: Retained while your account is active and for 3 years after closure
- Chat Logs: Retained for 2 years to improve our AI services
- Payment Records: Retained for 7 years for tax and legal compliance
- Marketing Data: Retained until you withdraw consent or 2 years of inactivity
- Legal Records: Retained as required by applicable laws
Data Deletion
When we no longer need your personal information, we will securely delete or anonymize it. You may also request deletion of your data as described in the "Your Rights" section.
8. Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal information:
General Rights
- Access: Request a copy of your personal information
- Correction: Request correction of inaccurate information
- Deletion: Request deletion of your personal information
- Portability: Request transfer of your data to another service
- Objection: Object to certain processing of your information
- Restriction: Request limitation of processing
Exercising Your Rights
To exercise these rights, please contact us at [email protected]. We will respond to your request within 30 days.
Marketing Communications
You can opt out of marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly.
9. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers.
Safeguards
- Standard contractual clauses approved by relevant authorities
- Adequacy decisions by data protection authorities
- Certification schemes and codes of conduct
- Binding corporate rules for intra-group transfers
10. Children's Privacy
Our Service is not intended for children under the age of 16. We do not knowingly collect personal information from children under 16.
If we become aware that we have collected personal information from a child under 16 without parental consent, we will take steps to delete such information promptly.
If you are a parent or guardian and believe your child has provided us with personal information, please contact us at [email protected].
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons.
We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. For significant changes, we may also send you an email notification.
Your continued use of our Service after any changes indicates your acceptance of the updated Privacy Policy.
12. Contact Information
If you have any questions about this Privacy Policy or our data practices, please contact us:
Privacy Officer: [email protected]
General Contact: [email protected]
Address: Sydney, NSW 2000, Australia
Website: visaiq.app
We are committed to resolving any privacy concerns you may have and will respond to your inquiries promptly.
Questions about your privacy?
We're committed to transparency and protecting your privacy. Contact us with any questions or concerns.
Contact Privacy Team